MedFix
Claim the care you already pay for.
Helps people in the Netherlands get past the phone, ask for a test or referral, understand the real cost of the eigen risico and push back when they are sent away, with sourced rights, words to say, letters to send and a private care log.
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How it worksThe problem
Everyone in the Netherlands pays a monthly premium and a yearly eigen risico. Still, many people get no further than the assistant on the phone, wait weeks for an appointment, or are sent away with a paracetamol and no explanation.
Some do not go at all because they fear the eigen risico, while GP care does not count towards it. A myth keeps people from care they already pay for.
Why it matters
Patients have rights under the WGBO: clear information, consent, their medical file, and care that meets the professional standard. Insurers have a duty of care and must help when a wait is too long.
Those rights rarely help when you do not know them, or do not know how to use them without a fight. MedFix is for patients, not against doctors: the system is stuck, not the people in it.
The alternative
A prep card puts your own story in the order a phone triage and a consult need it, with a short phone script and a card to show your GP. It never assesses symptoms and never coaches anyone to exaggerate.
A cost check shows which care counts towards the eigen risico and which does not. A waiting check compares your wait with the maximum waiting times and drafts the request to your insurer.
Ready-made letters for your medical file, written reasons, a second opinion, a complaint and insurer help. Every sentence comes from a sourced guide.
How it works
- 01
What is going on
Six situations, from no appointment to something that went wrong, each a step-by-step plan.
- 02
Prepare
Your story in the right order, a phone script with read-aloud and a card for the consult.
- 03
Ask
The questions every patient may ask, and what to do when the answer is no.
- 04
Keep track
A private care log with come-back dates, and letters ready to send.
Product preview
Illustration of the product flow. The real product may differ in detail.
For my appointment
- My complaint
- Pain in my lower belly, on the right
- Since
- Three weeks, getting worse
- Already tried
- A week of paracetamol
- What it stops me doing
- Work, sleep
- What I would like
- An explanation, to discuss whether a test is needed
My questions
- 1What do you think it is?
- 2What should I watch for, and when do I come back sooner?
- 3Will you note in my file what we discussed?
GP visit
no excess
What it covers
- Prep card with phone script and a consult card in Dutch or English
- Eigen risico check per kind of care, with a small calculator
- Waiting-time check against the maximum waiting times
- Letters for your file, written reasons, second opinion, complaints and insurer help
- Private, PIN-locked care log that stays on your phone
General information, not personal advice. For decisions involving law, tax, immigration, healthcare or employment, check with a qualified professional in your situation.
